Return & Refund Policy

Shipping Policy

• Dispatch time: 1-2. business working days
• We use a variety of carriers to deliver orders based on the nature of the delivery requested.
• Shipping costs are calculated based on the weight and dimensions of the items in your order, as well as the delivery location.
• If the delivery location is close to one of our branches, we will deliver the products from that branch to reduce costs.
• Some items may not be eligible for shipping due to size or other restrictions. In these cases, the item will need to be picked up in-store, although these cases are very rare.

(For specific products, if dispatch takes time, it will be mentioned in the description, video, or post.)

• Orders will be delivered inside of Tamil Nadu within 2–3 working days from the date of dispatch.
• It will take 6-7 working days outside of Tamil Nadu.

Note: For the North Side, 2–3 days may extend the delivery time.

• Our parcels are packed in a secure manner, so please don't forget to take the parcel opening video (without pause or edit) to claim any sort of issue.

Return Policy

• Since all the products are checked properly and dispatched, we do not accept return requests unless the item is defective, if you receive an incorrect size, or if you receive the wrong product.
• If you are affected by any of the above-mentioned ones, you can claim your exchange or refund request through Mail / Whatsapp.
• Exchange request can be initiated only ‘once per order’  and ‘within 7 (seven) days of delivery of the order’, given following conditions are satisfied:

1. Product(s) should be unused & unwashed
2. Tags should be intact
3. Product(s) is/are not purchased in sale/discounted price
4. Product(s) is/are not custom altered
5. Unpacking video(without pause) is must for damage, partial and wrong product received.
6. Customer will have to send parcel back to us.

Note :-

1. A comprehensive parcel opening video without pause or edit should be shared to claim any sort of issue; without opening the video, an exchange or refund can't be initiated.
2. Thereverse parcel take anywhere from 3-20 days after pickup to reach us. Exchange order will be processed ONLY after we receive customer’s parcel back and product(s) pass(es) the quality check.

Sale items (if applicable)

All the sale, discounted, coupon & gift voucher purchases cannot be returned or exchanged.

 Refund in case of Cancellation of an order:

Refunds will be issued to the same bank account / card / used for placing the order.